Tim Ferriss
Charlie Munger
Sam Altman
Read by Tim Ferriss, Charlie Munger, Sam Altman and 14 others
Hug Your Haters
How to Embrace Complaints and Keep Your Customers
by Jay Baer · 2016 · 240 pages
Changpeng Zhao
3.9 (786 ratings)
Recommended by 1 Elite
Changpeng Zhao
About This Book
Hug Your Haters examines the shift in customer service driven by social media and mobile technology. Jay Baer categorizes complainers into 'offstage' and 'onstage' groups, offering strategic playbooks for businesses to handle feedback across various digital channels. The book provides a research-based framework for turning negative interactions into positive brand outcomes.
Book Details
Published
2016
Pages
240
Language
en
ISBN
9781101980675
Audiobook Available
5h 36m
Narrated by Jay Baer
