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Difficult Conversations

How to Discuss What Matters Most

by Douglas Stone, Bruce Patton, Sheila Heen · 2010 · 351 pages

Shane Parrish
Shane Parrish
Recommended by 1 elite

Recommended by 1 Elite

Shane Parrish

About This Book

This book provides a step-by-step approach to handling tough professional and personal conversations with reduced stress. Drawing on research from the Harvard Negotiation Project, it teaches readers how to structure challenging dialogues, avoid defensiveness, listen for underlying meaning, and navigate emotional reactions to reach productive solutions.

Genres

Business & StrategyLeadership & ManagementPsychology & Behavior

Topics

CommunicationConflict ResolutionCritical ThinkingEmotional IntelligenceNegotiation

Book Details

Published

2010

Pages

351

Language

en

ISBN

9781101496763

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Recommended by Shane Parrish