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The Good Jobs Strategy

How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits

by Zeynep Ton · 2014 · 229 pages

About This Book

Zeynep Ton demonstrates how companies can achieve high profitability and customer satisfaction by investing in their workforce rather than treating labor as a cost to be minimized. Using case studies from retailers like Costco and QuikTrip, she outlines an operational framework that combines people-centric management with rigorous efficiency.

Genres

Business & StrategyLeadership & ManagementEconomics & Finance

Topics

Customer SatisfactionEmployee InvestmentOperational ExcellenceOperations ManagementRetailSupply ChainWorkforce Management

Book Details

Published

2014

Pages

229

Language

en

ISBN

9780544114449

Audiobook Available

8h 20m
Narrated by Tanya Eby

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